Need a hand with Clidora? This page covers common questions about the local care desk, records, reminders, and how to reach us. Your workspace stays on your device — we cannot see your pets or health chapters from a server.
Where is my data stored?
On this iPhone or iPad, inside Clidora’s app sandbox (Realm database + attachment files). There is no Clidora cloud account or remote backup.
Why don’t I get alerts when the app is closed?
Care reminders appear only while Clidora is open (in-app inbox). The App does not use system push notifications. You can export an ICS calendar and manage alarms in your calendar app.
Scan / OCR didn’t work. What now?
Booklet recognition uses on-device Apple Vision and may be unavailable on some devices. You can always enter vaccine and other records manually, then confirm and file.
Does Clidora calculate medication doses?
No. Clidora never diagnoses, prescribes, or calculates doses. Follow your veterinarian and the product label.
How do I export or leave?
Location, contacts, system notifications, and tracking are not required for core care features.
For App Store review or product support, use the contact method shown on Clidora’s App Store product page. Please include your device model, iOS version, and a short description of the issue. Do not send medical photos unless you choose to share them yourself — we do not pull them from your device.